SUITE ANSWER CENTER REPORTS
Introduction / Software Benefits / Booking Module / How It Works / Download Demo
DETAIL CALL REPORT

This report shows a detailed report by company on calls handled and processed by the operator. The information in this report includes:

 Date and time of call
 Type of call (Incoming/Outgoing)
 Queue Time - How long the call was in queue
 Ring Time - How long the call was ringing
 Talk Time - How long the was the operator talking
 Hold Time - How long the was the call on hold
 User ID - The operators login user name
 Handled - How the call was handled
BILLING REPORT

This report shows a detailed report by company for the call handling charges to be billed to the client. The information in this report includes:

 Basic rate for call
 Calls Included in Basic Rate
 Charge per Additional Item
 Qty Used, Qty Charged for and Total
 Incoming Calls Answered
 Minutes Used
 Voicemails, Record-a-Calls, Text Messages
 Announced Calls, Transfered Calls, Patched Calls
 Alpha and Numeric Pages
 Faxed, Emailed, and Printed Messages
 Status Changes and Checkins
 Suite Reservations
CALL SUMMARY REPORT

This report shows a summary report, by company on calls handled and processed by the operator. The information in this report includes:

 Total # of Incoming calls
 Total # of Outgoing Calls
 Total # of Calls
 Minures Used
 Calls Answered
 Percentage Answered
 Average Ring, Talk, and Hold time
 Voicemails, Recorded Calls
 Announced Calls Incoming/Outgoing
 Patched, Conferenced, Routed Calls
 Abandoned Calls, Recalled Calls
 Text Messages, Emails, Pages
 Suite Reservations
VOLUME OF CALLS PER DAY CHART

This chart shows the volume of calls per day and is broken down by hour. With this report, you can see what time of day the highest volume of calls are being made.
AVERAGE LENGTH OF TIME TALKING PER CALL
This chart shows the average amount of seconds the operator is on a call. It is broken down by the time of day by an interval of your choosing.
CALL HANDLED CHART
This report displays a pie chart showing the percentages of how the calls were handled.
Introduction / Software Benefits / Booking Module / How It Works / Download Demo
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