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DETAIL CALL REPORT
This report shows a detailed report by company on calls handled and processed by the operator. The information in this report includes:
• Date and time of call
• Type of call (Incoming/Outgoing)
• Queue Time - How long the call was in queue
• Ring Time - How long the call was ringing before answering
• Talk Time - How long the was the operator talking
• Hold Time - How long the was the call on hold
• User ID - The operators login user name
• Handled - How the call was handled
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BILLING REPORT
This report shows a detailed report by company for the call handling charges to be billed to the client. The information in this report includes:
• Basic rate for call
• Calls Included in Basic Rate
• Charge per Additional Item
• Qty Used, Qty Charged for and Total
• Incoming Calls Answered
• Minutes Used
• Voicemails, Record-a-Calls, Text Messages
• Announced Calls, Transfered Calls, Patched Calls
• Alpha and Numeric Pages
• Faxed, Emailed, and Printed Messages
• Status Changes and Checkins
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CALL SUMMARY REPORT
This report shows a summary report, by company on calls handled and processed by the operator. The information in this report includes:
• Total # of incoming calls
• Total # of outgoing calls
• Total # of All Calls
• Calls Answered
• Percentage Answered
• Average Ring, Talk, and Hold time
• Total # of the itemized additional items
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VOLUME OF CALLS PER DAY CHART
This chart shows the volume of calls per day and is broken down by hour. With this report, you can see what time of day the highest volume of calls are being made.
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AVERAGE LENGTH OF TIME
TALKING PER CALL
This chart shows the average amount of seconds the operator is on a call. It is broken down by the time of day by an interval of your choosing.
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CALL HANDLED CHART
This report displays a pie chart showing the percentages of how the calls were handled.
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